Sports Retail Associate

Responsibilities Customer Experience - Greet customers and ask focused questions to understand their needs, then recommend suitable products with clear, friendly advice. - Demonstrate basic product features and safe usage for sporting equipment in a simple, confident way. - Handle customer returns and exchanges following store policy, aiming for calm, fair resolutions. - Maintain an approachable presence on the shop floor and support peak-hour customer flow. Store Operations - Operate the POS for sales, process payments, and issue receipts accurately at all times. - Manage daily opening and closing checks, including cash reconciliation and basic till balancing. - Perform routine stock counts, update inventory records, and alert supervisors to low-stock items. - Keep the store tidy and safe, following health and safety guidelines for equipment displays. Merchandising & Sales - Set up displays and rotate stock so bestselling items are visible and accessible. - Assist with seasonal merchandising plans and follow simple visual guidelines from the manager. - Support promotions by explaining offers and upselling complementary items when appropriate. - Record customer feedback about products and share trends with the team for buying decisions. Requirements Qualifications & Experience - Minimum education: SPM or equivalent, or recent school leaver; no prior retail experience required. - 0 years of work experience is acceptable; internships or part-time retail work is a plus. - Available to work flexible retail hours including weekends and public holidays. - Comfortable with a hands-on, customer-facing role in a physical store environment. Hard Skills & Knowledge - Basic cash handling and familiarity with Point of Sale systems or willingness to learn quickly. - Simple inventory tasks such as stock counts and shelf replenishment experience or readiness to perform them. - Basic numeracy for pricing, promotions, and reconciliation tasks. - Familiarity or interest in sports equipment, watersports, or fitness products is preferred. Soft Skills & Qualities - Communicate clearly in English and Bahasa Malaysia, with friendly and patient customer interactions. - Show reliability, punctuality, and a positive attitude in a team setting. - Be observant and proactive about store needs, with a willingness to take on varied tasks. - Maintain neat personal presentation and a helpful demeanour when representing the brand.