Client Support Intern

About the Role We’re looking for a Client Success & Support Intern who is excited to gain hands-on experience in client success, customer experience, and business operations in a fast-paced technology environment. You’ll work closely with experienced professionals and get real-world exposure to how a growing global business manages client relationships, launches campaigns, solves customer challenges, and delivers an excellent user experience. This internship is designed for students and recent graduates who want to learn by doing, build confidence in a professional environment, and gain meaningful exposure to Client Success, Customer Experience, SaaS Operations, and cross-functional collaboration. What You’ll Learn - Client success: How successful client relationships are managed, from onboarding and campaign launches to engagement and account management - Customer support: How to understand customer needs, solve day-to-day queries by email and chat, and follow complex issues through to resolution - Cross-team collaboration: Working with Partnerships, Operations, and Technology to deliver client outcomes - Data and reporting: Using basic platform data to find insights that support client engagement and business outcomes - Improving customer experience: Spotting recurring customer questions and contributing ideas to resolve them. Key Responsibilities Client Success (50%) - Manage day-to-day tasks for assigned client accounts, from onboarding and implementation to engagement activities - Coordinate campaign launches and reward catalogue updates with Partnerships, Operations, and Technology - Prepare data requests, presentations, and documentation for Customer Success Managers - Keep client records and documentation accurate and up to date Customer Support (50%) - Respond to user and client queries by email and chat, with timely, accurate, and professional replies - Meet service standards and response timelines while delivering a positive customer experience - Escalate complex or technical issues to the right internal team and follow up until they are resolved - Spot recurring customer questions or support issues and share findings with Operations and Technology What Makes You a Great Fit - A student or recent graduate, in any discipline - Proficiency in both English and Mandarin is mandatory, as you will support our Chinese-speaking clients - Clear, professional, and empathetic written and verbal communication - Basic to intermediate knowledge of MS Excel - A problem-solving mindset with attention to detail - Organised and able to handle several tasks with guidance from your mentor - Proactive, resourceful, and eager to learn