Sea Freight Executive
Job Summary
Triangle Worldwide is seeking a proactive Customer Service Executive to handle sea freight operations, coordinate shipments, and manage logistics documentation. The role requires ensuring timely handling, liaising with hauliers, and providing on-site operational support. Candidates should be organized, detail-oriented, and capable of working in a fast-paced environment.
Responsibilities
- Coordinate and schedule shipments with customers
- Issue ROTs and arrange bookings with hauliers
- Monitor opening dates and submit early gate-in requests
- Liaise with hauliers and drivers for equipment collection
- Provide on-site operational support
- Keep customers updated on shipment progress
- Record and update haulier arrival and departure times
- Prepare billing for all shipments
Required Skills
- Diploma or Degree in Logistics, Supply Chain, Business, or related field
- Experience in freight forwarding or logistics operations
- Good communication and coordination skills
- Ability to manage multiple shipments under tight timelines
- Detail-oriented and responsible
- Proficient in Microsoft Office and logistics/billing systems
Job Details
Key Responsibilities: Coordinate and schedule shipments with customers, ensuring timely and efficient handling. Issue ROTs and arrange bookings with hauliers for empty container pick-ups and laden container collections. Monitor opening dates and times with forwarding agents and submit early gate-in requests when required. Liaise with hauliers and drivers to confirm equipment collection, container numbers and seal details. Provide on-site operational support and oversee shipment handling. Keep customers and relevant stakeholders updated on shipment progress through email and WhatsApp, including real-time photos. Record and update haulier arrival and departure times for customer tracking. Prepare billing for all shipments in our system and ensure completion within the monthly account-closing timeline. Requirements Minimum Requirements: Diploma or Degree in Logistics, Supply Chain Management, Business Administration or a related field. Experience in freight forwarding, haulage coordination or logistics operations would be an advantage. Good communication and coordination skills. Able to manage multiple shipments and work within tight timelines. Detail-oriented, responsible and comfortable providing on-site operational support. Proficient in Microsoft Office and familiar with logistics or billing systems.