Client Account Specialist

Key Roles & Responsibilities: Client Support & Issue Resolution - Address, manage, and resolve key clients’ issues across ongoing and future projects. - Proactively manage risks and expectations to maintain service quality. - Acting as the main point of contact between key clients and internal teams (supervisors and part timers). 2. Business Development - Play an integral part in generating new sales and leads that will turn into long-lasting growing relationships. - Developing a thorough understanding of key clients' needs and requirements and preparing a quotation based on their needs - Identify potential prospects and increase the company's growth and revenues in the market. - Developing and sustaining solid relationships with key clients that generate high revenue and profits for the company 3. Financial Management & Profit Optimization - Responsible for managing and monitoring company's margins and optimizing the profits through effective strategies. - Prepare quotations based on a thorough understanding of clients’ needs and requirements 4. Reporting & Forecasting - Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics. Requirements Education & Qualifications: - Minimum of 2 years of Key Account management experience or relevant is preferred - Good verbal and written communication in English, Bahasa Malaysia and Mandarin (added advantage) to communicate with partners and customers. - Must be willing to travel and possess own transport for work-related activities. - Occasionally be on-site during weekends. - Ability to exercise initiative, judgments, and prioritize workload as well as capacity for teamwork in a pressured and fast-moving, busy environment with multiple projects running concurrently. - Strong interpersonal and communications skills with excellent presentation skills. - Able to work independently and minimum supervision. - Solution-focused, a positive mindset, results-oriented, creative, fast learner, and team player. Knowledge & Skills: - Strong key account and client relationship management skills - Ability to drive revenue, manage margins, and negotiate effectively - Skilled in issue resolution and cross-functional coordination - Experience in account planning, forecasting, and reporting - Strong communication, analytical, and organizational skills What We Are Looking For: - Bachelor’s degree in Business, Human resource management, or a related field. Fresh graduates are welcome to apply - Previous experience managing people or coordinating event manpower in university/college is an added advantage - Possess own transport and able to travel to on groundwork locations - Excellent communication skills in English and Malay (ability to speak additional languages is a plus) - Able to work under pressure and weekends when required - Reliable, with high integrity and a strong work ethic - Positive attitude and ability to thrive in a fast paced environment - Proficient in Microsoft Office (Word, Excel, PowerPoint) - Experience in training and development - Basic knowledge of inventory management and tracking - Strong people management abilities with effective team supervision skills - Excellent verbal communication abilities - Skilled in developing recruitment plans to meet manpower need