Retail Associate
Job Summary
The Retail Associate will welcome international travellers, recommend and upsell wine and spirits, and close transactions with confidence while achieving sales targets. They are also responsible for maintaining store merchandising, following airport retail procedures, and participating in brand promotions. Candidates must have basic qualifications, strong communication skills, and the flexibility to work shifts including weekends and public holidays.
Responsibilities
- Engage with international travellers and drive wine and spirits sales
- Maintain store merchandising, inventory, and safety standards
- Participate in brand promotions and record customer feedback
Required Skills
- Minimum SPM or equivalent qualification
- Good command of English, additional languages are a plus
- Basic inventory and retail operations skills
- Comfortable working toward sales targets and shifts
Job Details
Customer Engagement & Sales You will welcome international travellers, ask a few quick questions, and match products to their needs and travel restrictions. You will recommend and upsell wine and spirits, explain duty-free pricing, and close transactions with confidence. You will track your daily sales and KPIs, adjusting approaches to improve conversion and average spend. Merchandising & Store Operations You will keep displays neat, stock levels full, and rotate products to maintain presentation and freshness. You will follow airport retail procedures for safety, cleanliness, and security at all times. Brand & Product Development You will learn brand stories and tasting notes through company training and share clear information with customers. You will assist with on-floor brand promotions and sampling activities when required. You will record customer feedback and sales trends to help the team refine displays and offers Requirements Requirements Qualifications & Experience Minimum SPM or equivalent qualification is required. Previous retail, hospitality, or customer-facing experience is preferred but not mandatory. Good command of English; additional languages are an advantage for serving international travellers. You must be able to work independently in a fast-paced airport retail environment. Hard Skills & Knowledge Basic inventory tasks such as stock counts, replenishment, and merchandising. Willingness to learn product knowledge; professional wine and spirits training will be provided. Comfortable working toward sales targets and using simple sales reporting tools. Soft Skills & Qualities Clear communicator with persuasive selling ability and good listening skills. Friendly, patient, and able to engage customers from diverse backgrounds. Reliable, punctual, and able to follow airport rules and team procedures. Available for 8-hour shifts, including weekends and public holidays, with flexible scheduling. Compensation & Benefits Basic salary: RM2,600. Attractive commission scheme; average total earnings RM4,500 - RM5,500++. Travel and parking allowance. Professional training in wine and spirits provided. Exposure to international brands and a diverse customer base at KLIA.