Customer Service Professional
Job Summary
We are seeking a Customer Service Professional to handle inbound emergency calls and provide prompt assistance according to established procedures. The role requires working in a 24x7 rotating shift environment, including weekends and public holidays. Candidates must possess good communication skills in both Bahasa Malaysia and English.
Responsibilities
- Handle inbound emergency calls promptly
- Coordinate with emergency response teams
- Maintain detailed records of calls and actions
Required Skills
- Minimum SPM qualification
- Good communication in Bahasa Malaysia and English
- Call centre or customer service experience
Job Details
Job details: Handle inbound emergency calls and provide prompt assistance based on the nature and urgency of the situation. Respond to incoming calls in accordance with established Response Centre procedures and protocols. Coordinate with relevant emergency response teams and authorities to ensure timely assistance. Provide accurate information and instructions to callers while awaiting emergency assistance, where appropriate. Maintain detailed records of emergency calls, actions taken, and case updates.
Working Hours: Monday to Sunday, 24 X 7 ,5 days a week, 2 off days (rotation) Must be able to work on weekend as per schedule given.
Salary Package: Basic Rm2,000, Perfect Attendance RM350 (No unplanned leave-MC,EL,AWOL & Misconducts), Shift allowance (RM90 per month), Transport reimbursement (Night shift 10PM above).
Requirements:
- Minimum SPM qualification.
- Must be physically and mentally fit for the role.
- Candidates with call centre or customer service experience.
- Good communication skills in Bahasa Malaysia and English.
- Able to handle inbound calls professionally and communicate effectively with callers.
- Willing to work on shifts, including weekends and public holidays, if required.