IT Intern

Responsibilities Technical Support - Respond to helpdesk tickets, troubleshoot user issues, and follow up until resolution with clear notes. - Set up workstations, install and configure standard software, and ensure printers and peripherals work for the team. - Support basic account tasks such as password resets and account provisioning under supervision. Systems & Networks - Assist with routine network checks and basic troubleshooting to keep on-premises and remote connectivity stable. - Help maintain backups, run simple system updates, and report any anomalies to senior staff. - Support cloud account administration tasks such as Office 365 or similar under guidance. Project & Documentation - Help prepare simple installation guides, asset records, and runbooks to make team processes clearer and repeatable. - Assist on small IT projects like workstation rollouts or cable labelling, helping with testing and basic configuration. - Create short status updates and handover notes so work is easy to pick up by others. Requirements Qualifications & Experience - Pursuing or recently completed a diploma or degree in IT, Computer Science, or a related field. - 0 years of professional experience is fine; we welcome fresh graduates and students who can commit to the internship period. - Availability to work onsite as needed and follow scheduled mentorship sessions. Hard Skills & Knowledge - Basic familiarity with Windows and Linux operating systems and common productivity suites such as Office 365. - Elementary understanding of networking concepts, TCP/IP, and hardware troubleshooting. - Exposure to helpdesk tools, Active Directory basics, and simple scripting such as Python or batch scripts is preferred. Soft Skills & Qualities - Clear communicator who can explain issues simply and keep ticket notes tidy. - Curious and dependable, able to follow procedures and ask the right questions when stuck. - Organised, punctual, and willing to learn from feedback during hands-on tasks.