Indoor Sales Executive
Job Summary
This is an office-based sales role focused on opening new trade accounts and managing day-to-day e-commerce sales for Malaysia and the ASEAN market. The candidate will build prospect lists, onboard resellers, and oversee e-commerce platforms like Shopee, Lazada, and TikTok Shop. Responsibilities also include trade account management, processing orders, and reporting weekly sales pipelines.
Responsibilities
- Open new trade accounts and onboard resellers
- Manage daily e-commerce sales across Shopee, Lazada, and TikTok Shop
- Process trade orders, quotations, and maintain CRM records
- Submit weekly pipeline and sales reports
Required Skills
- Experience running marketplace stores like Shopee, Lazada, or TikTok Shop
- Fluent in English, Bahasa Malaysia, and Mandarin (spoken)
- Proficient in cold calling and remote sales via phone and WhatsApp
- Familiarity with Excel/Google Sheets and CRM systems
Job Details
Market: Support Malaysia and Asean Market.
New trade accounts
- Build a prospect list of shops, service contractors, freelance technicians, electrical and hardware stores, and mini-markets.
- Reach prospects by phone, WhatsApp, email and video call; send samples and product kits.
- Present Kalt's reseller programme, pricing tiers and margins; close and onboard new accounts.
- Work leads passed from marketing campaigns, exhibitions and the Kalt customer app.
Trade account management
- Process trade orders, quotations and invoices; follow up on payment within terms.
- Run reorder reminder so every account buys again on cycle.
- Share promotions, POS material and training content so resellers sell more.
- Keep every account, call and deal updated in the CRM.
E-commerce sales
- Manage Kalt stores on Shopee, Lazada, TikTok Shop and the Kalt website: listings, pricing, stock, vouchers and campaign sign-ups (e.g. 11.11, 12.12, payday sales).
- Reply to customer chats and reviews quickly; turn enquiries into orders.
- Coordinate with marketing and KOL agents on live sessions and campaign timing.
- Track sales, conversion and ad spend weekly; report what is working.
Reporting
- Weekly pipeline and sales report to the reporting manager.
- Share customer feedback and product issues with the product team.
Requirements
- The ideal hire is a hunter who is comfortable selling by phone and WhatsApp, and who already knows how Shopee and TikTok Shop work.
- Hands-on experience running at least one marketplace store (Shopee, Lazada or TikTok Shop) — listings, vouchers, campaigns.
- Fluent in English, Bahasa Malaysia and Mandarin (spoken).
- Confident on cold calls; follows up without being chased.
- Comfortable with Excel/Google Sheets and a CRM.