Transport Operations Manager

Responsibilities - Establish and maintain business standards for accuracy, productivity, efficiency, and reliability within the transport operations department. - Develop and improve transport operational systems, including system development for upload and allocation of transport arrangements for each transfer. - Manage and control transport platform operations such as Grab, Klook, and other related transport platforms. - Independently manage and operate the Transport Operations Department with proper monitoring of departmental Profit & Loss (P&L). - Work towards departmental profitability and operational growth in line with company KPIs and targets. - Oversee and manage all drivers to ensure professionalism, discipline, proper conduct, and smooth daily operations. - Ensure all company vehicles are maintained in top-notch condition, including cleanliness, servicing schedules, documentation, and operational readiness. - Ensure all licenses and permits related to the department are renewed in a timely manner to maintain full operational compliance. - Ensure all transport assignments, airport transfers, and operational arrangements are professionally coordinated and properly executed. - Monitor and prevent any misconduct, mismanagement, or unprofessional practices within the transport team. - Create and maintain efficient systems and operational workflows to support the transport department and overall business operations. - Input new information and update existing database system records as required. - Create and manage spreadsheets related to daily operational functions and retrieve/analyze operational data. - Prepare monthly operational and performance review reports and recommend process improvements. - Organize and maintain proper filing and storage of operational documents. - Ensure all regulatory, compliance, and legal requirements are adhered to. - Coordinate and work closely with internal departments and external suppliers/vendors. - Handle ad-hoc operational tasks assigned by Management. Requirements - Minimum 3 years of experience in transport operations, logistics, tourism operations, or related fields. - Strong operational management and leadership skills. - Experience in handling transport coordination, drivers, fleet management, and operational planning. - Ability to develop systems and improve operational workflows. - Strong knowledge of Microsoft Office applications and spreadsheet management. - Detail-oriented with strong organizational and problem-solving skills. - Ability to multitask and work effectively under pressure. - Strong communication and interpersonal skills. - Sense of ownership and pride in performance. - Critical thinker with good decision-making and time-management skills. - Team player with strong leadership qualities. - Experience in tourism or inbound travel operations is an added advantage. - Knowledge of Russian language is an added advantage.