Business Development Associate

Key Responsibilities: - Research and identify potential clients/leads across target industries; maintain an organized, up to date prospect list - Conduct outbound outreach (calls, LinkedIn, email, WhatsApp) to introduce Digital Symphony's services and arrange meetings for management - Utilize outreach and productivity tools provided by the Company to support prospecting efficiency - Assist in preparing client facing materials and documentation following client meetings, incorporating direction from the meeting lead - Keep pitch decks, case studies, and other marketing collateral current and ready for use in outreach and proposals - Support the onboarding process for newly signed clients, including coordination of introductory communications, kick off meetings, and required materials - Conduct periodic check ins with existing clients to maintain alignment and surface concerns early - Administer periodic client satisfaction surveys and compile results for internal review - Provide ad hoc support on billing follow ups as required from time to time, in coordination with Finance (Finance retains primary ownership of billing and collections) - Maintain accurate records of outreach, proposal status, and client interactions in the CRM/tracker Requirements: - 1 to 2 years of experience in sales support, business development, account coordination, or client servicing (agency experience a plus) - Strong written and verbal communication skills; comfortable with outbound calling as a primary daily activity - Highly organized and detail oriented; able to manage multiple prospects, clients, and trackers simultaneously - Proficient with CRM tools, outreach/productivity platforms, and Google Workspace/Microsoft Office - Proactive and able to work independently on assigned tasks while flagging issues to management promptly - Familiarity with the Malaysian property or performance marketing landscape is a plus, not required