Fashion Operations Assistant

Roles & Responsibilities - Manage fabric inventory (includes cutting fabric and conducting bi-weekly checks) - Assist in managing production, partners, and implementing quality control - Reply basic customer emails after learning our customer reply framework - Conduct basic quality control checks (includes measurements checks using measuring tape) - Conduct order fulfilment with the use of delivery softwares For you to be able to manage these responsibilities well, we have a developed a 2-month training programme for you. This is an outline of what you can expect: Weeks 1-2: - Be put through the customer journey - Introduction to the different product lines and designs we offer - Learn about the different types of fabrics, and the various fabric suppliers that we work with - Learn about the nuances of our inventory tracking process Weeks 3-4: - Be introduced to our production partners, and learn their unique work flows - Deep dive into the existing processes that we use to ensure timely and accurate order fulfilment - Learn about our quality control framework so that you can conduct styles and measurements checks of all clothes, to ensure our standards are upheld Weeks 5-6: - Learning our basic customer success framework which will help prepare you to respond to customers’ order-related enquiries - Learning how to use the software to arrange international delivery Weeks 7-8: - A review of what was taught to you from week 1 to 6 will be done, to see what areas you’d need more guidance with - You will make a list of processes that require improvement, after which we will discuss and work on the more important processes Requirements - This role is open to Malaysians with SPM - Enjoys engaging customers in fluent English (written and conversational) - Passion in fashion and menswear is a bonus - Working hours are Monday to Friday from 945am to 645pm