Customer Service Executive
Job Summary
This is a Customer Service Executive role focusing on General and Digital Banking at CXL Group. The position involves handling customer inquiries and issues via inbound calls, live chat, and email on a rotational shift basis. Candidates with a degree and strong communication skills are welcome to apply.
Responsibilities
- Handle customer feedback, complaints, and enquiries via inbound calls, live chat & email
- Assist with online banking, mobile banking & account-related issues
- Resolve issues related to transactions, login & banking services
- Update customer details in CRM system
Required Skills
- Degree in any field
- Good communication skills
- Basic Microsoft Office
- Call center or customer service experience
Job Details
Position: Customer Service Executive (General/Digital Banking)
Location: Masjid Jamek (next to LRT Masjid Jamek)
Salary: RM2,500 + RM300 Allowance + OT
Working Hours: 24/7 Rotational Shift (8 hours)
Off Day: 2 days (rotational)
Contract: 6 months (Renewable)
Intake: Immediate
Shift Schedule:
- 7:00 AM – 4:00 PM
- 9:00 AM – 6:00 PM
- 1:00 PM – 10:00 PM (last shift for women)
- 10:00 PM – 7:00 AM
Job Scope:
- Handle customer feedback, complaints, and enquiries via inbound calls, live chat & email
- Assist with online banking, mobile banking & account-related issues
- Resolve issues related to transactions, login & banking services
- Update customer details in CRM system
- Ensure follow-up and achieve monthly KPI
Requirements:
- Degree in any field
- Fresh graduates are welcome to apply; training will be provided
- Good communication skills & basic Microsoft Office
- Experience in call center / customer service system or banking call centre is an advantage
- Able to commit to rotational shifts (including night shift)
- Willing to work on contract duration (6 months contract; renew based on performance)
- Malaysian citizen only
- Candidate must be willing to start immediately; preferable someone currently not working and able to commit immediately.