Security Manager
Job Summary
We're hiring a Security Manager to build clear security routines, coordinate teams, and manage risk, compliance, and readiness while keeping people safe and the guest vibe welcoming. As the backbone of daily operations, you will handle incident responses quickly and professionally so front-line staff can focus on guests. You will also manage a security team, oversee venue coverage, and ensure safety standards across multiple venue types.
Responsibilities
- Plan and maintain daily security schedules, staffing rosters, and patrol routes
- Oversee access control, CCTV monitoring, and key control
- Develop and update security policies matching local regulations
- Lead incident response and manage follow-up actions with HR and legal
- Train, coach, and supervise security officers
Required Skills
- Minimum 5 years of relevant security experience
- Strong knowledge of security management and CCTV operations
- Experience writing security policies and SOPs
- Competence in incident reporting and risk assessment
- Calm decision-making under pressure
Job Details
Operations & Venue Coverage
- Plan and maintain daily security schedules, staffing rosters, and patrol routes to cover all shifts and venues.
- Oversee access control, CCTV monitoring, and key control to protect guests, staff, and assets.
- Coordinate with maintenance and facilities to resolve safety hazards promptly.
- Manage inventory for security equipment and recommend replacements or upgrades as needed.
Risk, Policy & Compliance
- Develop and update security policies that match local regulations and company standards.
- Conduct regular risk assessments and site inspections, then translate findings into practical action plans.
- Ensure compliance with licensing, fire safety, and emergency procedures across all locations.
- Prepare clear reports for management after audits or reviews.
Incident Response & Team Leadership
- Lead incident response, document events, and manage follow-up actions with HR and legal when required.
- Train, coach, and supervise security officers, running regular drills and performance reviews.
- Liaise with local enforcement and emergency services when incidents escalate.
- Maintain accurate logs and an incident database to spot trends and reduce repeat issues.
Qualifications & Experience
- Minimum 5 years of relevant security experience, preferably within hospitality or on-ground venue operations.
- Proven track record leading security teams in multi-shift environments.
- Education in security management, hospitality operations, or a related field is preferred.
- Valid local certifications for crowd management or first aid are an advantage.
Hard Skills & Knowledge
- Strong knowledge of security management, CCTV operations, and access control systems.
- Experience writing and implementing security policies and standard operating procedures.
- Competence in incident reporting, basic investigation techniques, and risk assessment.
- Familiarity with vendor management, scheduling tools, and basic inventory control.
Soft Skills & Qualities
- Calm decision-making under pressure and clear, respectful communication with guests and staff.
- Leadership that develops junior officers through coaching and structured feedback.
- Detail-oriented approach to logs, reports, and compliance tasks.
- Practical mindset focused on simple, effective procedures that are easy for teams to follow.