Customer Service Officer

Responsibilities: - Handle inbound and outbound calls professionally while delivering excellent customer service to clients and candidates. - Communicate confidently and effectively with Australian-based clients and stakeholders via phone and internal systems. - Listen actively to understand customer and client needs, providing accurate information and timely support. - Coordinate staffing allocations and scheduling through the company’s internal system. - Build and maintain strong professional relationships through clear, empathetic, and solution-focused communication. - Resolve customer concerns and complaints efficiently by identifying solutions, following up, and ensuring full resolution. - Maintain accurate records by updating customer, staffing, and allocation details within the company system. - Work closely with the CSO and internal operations teams to ensure smooth allocation and service delivery. - Follow all company procedures, operational guidelines, and compliance standards. - Take initiative and go the extra mile to exceed customer and client expectations. Requirements: - Fluent spoken English with strong communication skills, especially when interacting with Australian clients. - Previous experience in customer service, Call Centre, staffing coordination, BPO, or client support roles is an advantage. - Proven ability to meet or exceed performance targets and KPIs. - Strong phone etiquette with excellent active listening skills. - Customer-oriented mindset with patience, adaptability, and empathy. - Good organizational and multitasking abilities with strong time management skills. - Comfortable working in a fast-paced environment and handling multiple priorities. - Willingness to work rotational shifts, including weekends, public holidays, and overtime when required. - Able to travel to and work from the Bukit Jalil office. - Team player with a positive attitude and willingness to learn.