Warehouse Fulfilment Executive

What you’ll do - Oversee daily production and fulfilment floor operations end to end - Plan and schedule production to hit daily output and delivery targets against sales demand - Own inventory: stock control, cycle counts, reconciliation, stock rotation, and minimising wastage and expired stock - Keep stock accurate and in sync across our website, TikTok and future marketplaces so we never oversell - Make sure orders always ship on time and stock stays accurate, so our marketplace accounts stay in good standing and avoid platform penalties - Get ready for peak and campaign days (payday, 11.11, 12.12 and platform campaigns) — enough stock and manpower to keep dispatch on time under the surge - Plan raw-material and packaging replenishment; deal with and follow up on suppliers and OEM partners to prevent stock shortages - Manage order fulfilment across our online store, marketplaces and courier platforms, meeting daily dispatch deadlines - Handle returns and failed deliveries - Manage courier performance and shipping cost - Lead the team — cooks, packing staff, operators and part-timers: roster, attendance, discipline and overtime control; enforce work policies - Enforce food hygiene/GMP, workplace safety and housekeeping on the floor - Keep batch and expiry records traceable - Set up the operations side of every new product launch (stock codes, storage, packing) - Track and own fulfilment performance targets, report daily to management, and keep improving efficiency and controlling cost - Coordinate upkeep of equipment and assets (handling equipment, cold storage, packing machines) - Keep inventory, order and shipment records accurate and ready for checks - Work with the other teams as needed — giving Finance/Admin accurate stock and cost data, giving Customer Service tracking and returns support, and telling Marketing and management when stock is ready for launches - Run and continuously improve our operating system and processes — most of your time is spent monitoring output, quality control and coordinating the floor, with occasional hands-on periods alongside the team when needed Working Days & Hours: Mon-Fri: 9:00AM - 6:00PM Saturday: 9:00AM - 2:00PM Requirements - Degree in Business Administration (BBA), Logistics/Supply Chain Management or Operations Management — other relevant disciplines welcome - 1–2 years in a store, retail, F&B or operations supervisory / team-lead role (for example a shift or outlet supervisor); strong fresh graduates are encouraged to apply - Natural leader — able to lead and manage a team of cooks, packers, operators and part-timers - Highly disciplined and able to work with minimal supervision - Comfortable with computer systems (store, marketplace and courier platforms) and Excel/Google Sheets; a fast learner - Good command of Bahasa Malaysia and English - Must possess own transport. The workplace is in an industrial area in Ehsan Jaya, Kepong - Physically fit and comfortable in a fast-paced operations environment Your monthly performance bonus - Your bonus rewards how well you run the operation — including keeping our fulfilment performance in good standing on the marketplaces, strong attendance, and a safe, incident-free floor. Deliver, and up to RM600+ a month is yours to earn.