Senior Service Engineer

What you will do: - Take ownership of equipment installation, commissioning, preventive maintenance, troubleshooting, repairs and upgrades following product training and competency assessment. - Diagnose electrical, electronic, electromechanical and control-system faults, coordinating specialist support when needed. - Plan service assignments, including technical preparation, tools, spare parts and coordination with customers and service coordinators. - Carry out equipment inspections, testing and start-up, and complete customer handover. - Provide customers with practical instruction on equipment operation, cleaning, maintenance and repairs. - Coordinate with regional and headquarters technical teams to resolve complex issues and recommend equipment improvements. - Complete clear service and installation reports, checklists, time records, expense claims and spare-parts records. - Ensure technical documents and relevant software backups are stored in the designated company systems. - Guide junior engineers and share technical knowledge with colleagues. - Follow company and customer-site health and safety procedures. What we offer: - Product-specific technical training and support from regional and headquarters specialists. - Regional customer exposure and opportunities to develop technical expertise and mentor junior engineers. - Potential overseas technical training, subject to business needs and company approval. - 13th-month salary, subject to eligibility and company policy. - Applicable travel allowances and overtime compensation, subject to eligibility and company policy. - A discretionary performance bonus, subject to company and individual performance and management approval. Requirements: - A diploma or degree in Electrical Engineering, Electronic Engineering or Electromechanical Engineering is mandatory. - A qualification in Mechanical Engineering alone does not meet the job specification for this position. - 5-10 years of relevant experience in industrial machinery, equipment servicing or field service. - Proven ability to troubleshoot electrical, electronic and control-system faults and interpret electrical diagrams. - Practical experience with PLC-controlled machinery, industrial automation or PC-based equipment. - Ability to manage service assignments independently and communicate clearly with customers. - Good spoken and written English for technical discussions, customer instruction and reporting. - Willingness to travel extensively across Asia, including overseas and short-notice assignments, and work flexible hours when required. - Willingness to work in egg production, packing and poultry environments. - A valid driving licence. - Strong ownership, sound judgement and a collaborative approach to problem-solving. - Experience in egg processing, packing or poultry equipment is an advantage.