Customer Service Executive
Job Summary
Multilingual Customer Service & Operations Executive based near KLCC, Kuala Lumpur to provide support via messaging, phone and email. Responsibilities include handling back-office operations, data entry, record keeping, and basic sales activities. Working hours are 9:00 AM to 9:00 PM with 4 rest days per month.
Responsibilities
- Provide customer support via messaging, phone and email
- Handle back-office tasks like data entry and record keeping
- Support daily operations and basic sales activities
Required Skills
- Basic sales background or experience
- Strong communication skills and patience
- Familiarity with basic computer and office software
Job Details
Responsibilities:
- Provide customer support via online channels (messaging, phone, email)
- Communicate with customers
- Assist with customer account, order and transaction-related enquiries
- Support daily operations to ensure smooth workflows
- Handle back-office tasks such as data entry, record keeping and basic system maintenance
- Follow up on customer feedback and help improve service quality
- Assist with basic sales activities and introduce company products and services
- Perform other duties assigned by management
Requirements:
- Basic sales background or experience
- Quick-thinking, adaptable and good at problem-solving
- Strong communication skills, patience and a service-oriented mindset
- Able to work within the 9:00 AM – 9:00 PM working hours
- Familiar with basic computer and office software
- Added Advantage: Experience in customer service or operations