Channel Marketing
Job Summary
As our Channel Marketing based in Nibong Tebal, you will keep digital channels active and accurate by producing regular videos, writing clear copy, and answering social enquiries. You will manage CRM records, send customer notifications, and coordinate partner campaigns with suppliers like Goodyear and Petronas. Additionally, you will record campaigns, present monthly reports, and support the sales team to ensure smooth conversions.
Responsibilities
- Produce regular short videos, posts and captions for social and web
- Reply to daily social enquiries clearly and promptly
- Coordinate joint promotions with suppliers like Goodyear and Petronas
- Manage CRM records and send timely customer notifications
- Record campaign activity and present monthly reports
Required Skills
- Experience coordinating joint promotions with corporate suppliers
- Track record creating social media and web content
- Proficient with CRM systems and data hygiene
- Comfortable creating short video and static content
- Strong written communication and analytical mindset
Job Details
Content & Channel Management
- You will produce regular short videos, posts and captions for social and web to keep channels fresh and customer-focused.
- You will reply to daily social enquiries clearly and promptly to convert interest into bookings.
- You will update website pages and company profiles with current promotions, payment options and warranty details.
- You will maintain a visible content portfolio that demonstrates engagement and local sales support.
Partner & CRM Operations
- You will coordinate joint promotions and campaign communications with suppliers such as Goodyear and Petronas.
- You will capture partner campaign details and publish them across channels and payment platforms like SETEL and ATOME.
- You will own CRM records, keep data hygiene, and send timely customer notifications.
- You will update customer-facing information including warranties, payment instructions, and promo materials.
Reporting & Sales Support
- You will log training, courses and community events to maintain a clear activity history.
- You will record campaign activity and present monthly reports with straightforward analysis to your supervisor.
- You will help the sales team by ensuring front-line staff follow the standard closing script so leads convert smoothly.
Qualifications & Experience
- Experience coordinating joint promotions or marketing campaigns with corporate suppliers, for example Goodyear or Petronas.
- Proven track record creating social media and web content that drives customer engagement and supports local sales.
- Experience producing marketing assets for sales teams and local promotional initiatives.
- Practical experience managing CRM data, customer notifications and routine marketing operations.
Hard Skills & Knowledge
- Comfortable creating short video and static content using common editing tools and scheduling platforms.
- Proficient with CRM systems and able to maintain data hygiene and segmented notifications.
- Able to track campaign metrics, record results and prepare clear monthly performance reports.
- Familiar with payment platforms such as SETEL and ATOME and updating payment or warranty information online.
Soft Skills & Qualities
- Strong written communication for clear copy, captions and customer replies.
- Customer-facing attitude with responsiveness and a calm manner on enquiries and notifications.
- Analytical mindset to turn data into simple, actionable recommendations for the team.
- Organised and detail-oriented so campaign records, logs and closing scripts are followed accurately.