Customer Success Executive

Role purpose Customer Success Executive will act as a primary liaison person between Sales Account Managers and other internal stakeholders within the company to ensure that digital advertising/influencer campaigns are implemented successfully. Key Responsibilities - Work closely with relevant internal stakeholders within the company to ensure the digital advertising/influencers campaign meets its intended key objectives and deliverables. - Assist Account Managers in crafting responses to RFPs, proposals, and contracts. - Establish a high level of rapport with current and potential clients and provide accurate and timely information for decision-making purposes. - Responsible for Liaised with the backend departments to ensure every digital campaign is live on time and updating clients on weekly and monthly reports. - Work closely with the Creative department to develop the digital artwork, if required by the client - Conduct regular sales analysis to evaluate sales effectiveness and identify opportunities to ensure that the objectives of the digital advertising campaign are met. - Attend meetings with clients or internal stakeholders to discuss campaign/project-related matters. - To carry out additional tasks/work as directed by management from time to time. Requirements Qualification and experience - At least 2 years of experience in the digital marketing industry. - Degree in Business Administration/Management/Marketing or any related advanced education. - Digital Advertising and Influencer management experience will be an added advantage. - Working experience in a similar capacity in an advertising environment will give an edge. - Must have good knowledge of Internet concepts and confidently discuss them. - A passion for social media, digital marketing, and staying ahead in the ever-evolving social media landscape. - Excellent written and verbal communication skills in English & Mandarin with a keen eye for detail and accuracy. - Excellent communication, social, and presentation skills, with the ability to entertain, engage, and connect with your audience. - The ability to work autonomously, manage tasks independently, and learn quickly. - A result-oriented mindset, with a strong focus on conversions, goals, funnels, sales & results. - The ability to think creatively and strategically, with a strong understanding of target audience preferences and behaviors. - Familiarity with Digital Advertising, Google Ads such as Facebook or other Social Media Ads would be advantageous.