E-Commerce Executive
Job Summary
As our E-Commerce Executive you will build and scale our online channels, owning product listings, pricing, promotions and the customer journey across marketplaces and our own store. You will craft product pages, run campaign mechanics, and optimise listings so customers find what they want fast. You will collaborate closely with sales, logistics and customer service to keep stock accurate and orders moving, while tracking performance to guide improvements.
Responsibilities
- Manage daily listings and operations on Shopee, Lazada, and webstore
- Create and optimize product titles, descriptions, and images
- Run promotional campaigns and produce weekly sales and inventory reports
Required Skills
- Minimum 2 years of e-commerce operations or online retail experience
- Familiarity with Shopee, Lazada, and seller centre tools
- Proficiency in Microsoft Excel for reporting
Job Details
Responsibilities
Marketplace & Store Operations
- Manage daily listings on Shopee, Lazada and our webstore, ensuring accurate SKUs, pricing and stock levels. Keep product information up to date and resolve listing errors quickly.
- Process and monitor incoming orders and coordinate with logistics to reduce lead times. Track returns and exchange workflows to improve customer satisfaction.
- Handle marketplace admin tasks including voucher setups, preorder management and seller centre updates to meet campaign deadlines.
Merchandising & Content
- Create clear, benefit-led product titles and descriptions that match search intent and platform rules. Optimise images and basic product photography for mobile viewing.
- Plan product categorisation and bundling to improve discovery and average order value. Maintain consistent branding and spec sheets across platforms.
- Coordinate with suppliers and stock teams to launch new SKUs and manage seasonality planning.
Performance & Reporting
- Run simple promotional campaigns and monitor click-through, conversion and ROI to refine tactics. Adjust prices and promo mechanics based on performance.
- Produce weekly sales and inventory reports using Excel and native marketplace dashboards. Highlight trends and suggest two practical actions each week.
- Use customer feedback and Q/A trends to recommend listing or fulfilment improvements that reduce complaints.
Requirements
Qualifications & Experience
- Minimum 2 years of hands-on experience in e-commerce operations, marketplace selling or online retail. Experience in trading or consumer electronics is a plus.
- Diploma or degree in marketing, business, retail management or a related field preferred but not mandatory with relevant experience.
- Comfort working in a small team where you take ownership of tasks and learn on the job.
Hard Skills & Knowledge
- Practical knowledge of marketplace platforms such as Shopee and Lazada and familiarity with seller centre tools.
- Basic experience with Shopify or other webstore platforms, Google Analytics and Facebook Ads Manager is advantageous.
- Proficient in Microsoft Excel for reporting, including filters, simple formulas and pivot tables.
- Understanding of product listing best practices, SKU management and basic product photography or image editing.
Soft Skills & Qualities
- Organised and detail oriented, able to manage multiple listings and campaigns without losing accuracy.
- Good communicator who can work with suppliers, logistics and customer service to solve issues quickly.
- Curious and analytical, willing to test small changes and measure results to improve conversion.
- Customer-focused mindset, responsive to feedback and committed to improving the shopping experience.