CS Intern
Job Summary
PlayHub Maths Boardgame Academy is seeking a Customer Service Intern to act as the backbone of daily operations by handling parent enquiries across multiple channels. The role involves coordinating Trial Class bookings, keeping the CRM organised, and supporting overall centre administration. The successful candidate will gain practical experience in frontline communication, CRM management, and cross-centre coordination.
Responsibilities
- Handle parent and student enquiries via WhatsApp, phone, and social media
- Coordinate Trial Class bookings and maintain CRM records
- Support daily centre operations and administrative tasks
Required Skills
- Proficient in English and Mandarin
- Good written and verbal communication skills
- Organised with attention to detail
- Familiar with basic computer systems and social media
Job Details
Responsibilities
Frontline Support & Communication
- Handle parent and student enquiries across WhatsApp, phone and social media with clear, friendly responses and timely follow-ups.
- Escalate and track any issues with centre staff until they are resolved.
Scheduling & CRM
- Coordinate Trial Class bookings, confirm schedules with parents and individual centres, and send reminders as needed.
- Log enquiries, update customer records and maintain follow-up tasks in our CRM to keep data accurate.
Operations & Administration
- Support daily centre operations with administrative tasks, basic data entry and cross-centre coordination.
- Collect parent feedback and suggest simple improvements to help the team deliver smoother experiences.
Requirements
Qualifications & Experience
- Comfortable communicating in English and Mandarin.
- Able to work from our office in Kota Damansara and available to work 5 days per week.
- Students from Business, Marketing, Communication, Customer Service, Administration or related fields are welcome to apply.
Hard Skills & Knowledge
- Good written and verbal communication skills.
- Comfortable using WhatsApp, social media and basic computer systems.
- Willing to learn CRM or customer management systems.
- Organised and detail-oriented with reliable record-keeping.
Soft Skills & Qualities
- Friendly, patient and comfortable communicating with parents and students.
- Responsible with strong follow-up habits and a track record of finishing tasks.
- Able to work independently while keeping the team informed.
- Proactive and eager to learn on the job.