Service Crew / Barista
Job Summary
Love Japanese green tea and enjoy making people smile? We are inviting friendly, curious individuals to consider working with us at CHABASHIRA TEA ROASTERY. Our small team takes pride in crafting high quality matcha and tea-based drinks while creating warm, repeatable moments for customers across Petaling Jaya, KLCC and TRX. This role is built for makers and learners as a Service Crew / Barista.
Responsibilities
- Prepare matcha and tea-based drinks according to recipes
- Greet customers, take orders, and handle transactions
- Maintain station cleanliness and follow food safety practices
- Participate in structured Tearista training
Required Skills
- No prior experience required (training provided)
- Basic cash handling and POS operation
- Customer-oriented and friendly attitude
- Reliable, punctual, and flexible with shifts
Job Details
Responsibilities
Beverage preparation & quality
- Prepare matcha and tea-based drinks to recipe specifications, ensuring consistent taste and presentation each shift.
- Operate grinders, steamers, and basic espresso equipment safely while following cleanliness and temperature checks.
- Maintain portion control and stock levels for high-use ingredients to reduce waste and keep service steady.
Guest experience & counter service
- Greet customers warmly, take orders accurately, and offer clear explanations of menu items and promotions.
- Deliver drinks and light food with care and timely follow up to ensure guest satisfaction and repeat visits.
- Handle cash and digital transactions responsibly and record sales with attention to accuracy.
Operations, cleanliness & growth
- Set up and close service stations, perform routine cleaning, and follow food safety practices for a tidy outlet.
- Participate in structured Tearista training and practice latte art basics to improve craft and speed.
- Share ideas to refine service flow and menu displays, and cover other outlets when needed to support the team.
Requirements
Qualifications & Experience
- No prior barista experience required; we provide step-by-step Tearista and barista training for new hires.
- Previous retail, hospitality, or food service experience is a plus but not mandatory.
Hard Skills & Knowledge
- Basic cash handling and point of sale operation, with attention to accurate order entry and payment processing.
- Ability to follow written recipes and standard operating procedures for drink preparation and station setup.
- Familiarity or willingness to learn food safety, temperature checks, and simple equipment cleaning routines.
Soft Skills & Qualities
- Customer oriented and friendly; you stay calm when it gets busy and enjoy creating small, repeatable moments for guests.
- Team player with a learning mindset who accepts coaching and applies feedback to improve consistency.
- Reliable and punctual, with flexibility to work shifts that may include weekends or peak hours across Petaling Jaya, KLCC or TRX.