Junior Server

Role Purpose This role is the backbone of our dining experience. You will keep the floor running smoothly, manage guest flow, and help maintain a clean, welcoming space so the kitchen and service teams can do their best work. Your Growth & Impact - Build confidence by handling real guest interactions and busy shifts so you gain practical hospitality experience fast. - Develop technical skills with point of sale systems and basic beverage preparation to expand your F and B toolkit. - Strengthen teamwork and communication by working closely with cooks and supervisors on daily service routines. - Advance your customer service profile through friendly upsell and problem resolution, useful for future supervisory roles. - Grow your schedule flexibility and time management, a skill employers value across hospitality roles. Responsibilities Guest Experience - Greet guests with a warm, timely welcome and assist with seating and menu questions. - Take accurate orders and confirm special requests to ensure high guest satisfaction. - Respond calmly to simple complaints and escalate as needed to supervisors. - Process payments correctly and provide clear receipts at check out. Floor Operations - Operate the POS system to send orders to the kitchen and update table statuses. - Clear and reset tables quickly while keeping presentation and cleanliness consistent. - Manage basic side-station tasks like refilling condiments and restocking service items. - Assist during peak hours with queue management and timed table turns. Team & Hygiene - Follow food safety and hygiene procedures to maintain a clean service area and reduce risk. - Support training for new team members by demonstrating standard service routines. - Coordinate with kitchen staff to ensure timely delivery of dishes and accurate plating. - Participate in shift briefings and handovers to keep service continuity strong. Requirements Qualifications & Experience - Basic secondary education or equivalent; any hospitality training is a plus but not required. - Available to work flexible shifts including evenings, weekends, and public holidays. Hard Skills & Knowledge - Practical experience with point of sale systems and cash handling with attention to accuracy. - Knowledge of basic food safety and hygiene standards and safe beverage handling. - Ability to carry trays and stand for extended periods, plus basic table setup skills. - Familiarity with order taking, menu memorisation, and simple upselling techniques. Soft Skills & Qualities - Friendly communication and active listening to create comfortable guest interactions. - Calm under pressure, with good time management during busy service periods. - Team player attitude, willing to help colleagues and take direction from supervisors. - Reliable punctuality and a positive, service-oriented mindset.