Customer Service Executive
Job Summary
This role involves managing customer inquiries and concerns via multiple channels including phone, email, and live chat. You will coordinate with overseas agents on shipment consolidation for Air and Ocean freight. Additionally, you will work closely with the Operations team to ensure timely delivery and resolution of customer issues.
Responsibilities
- Manage customer inquiries via phone, email, and live chat
- Coordinate Air & Ocean shipment consolidation with overseas agents
- Collaborate with Operations for timely delivery
- Resolve customer queries and provide solutions
Required Skills
- Fluent Mandarin (Reading, Writing, Speaking)
- Proficient in MS Office (Outlook, Excel, Word)
- 3+ years experience in CS/Sales Admin
- Strong communication and presentation skills
- Ability to work under pressure
Job Details
Key Responsibilities:
- Handle customer inquiries and concerns via phone, email, and live chat in a timely and professional manner.
- Coordinate with overseas agents on shipment consolidation (Air & Ocean).
- Work closely with the Operations team to ensure timely delivery of shipments.
- Follow up and resolve customer queries effectively.
- Identify customer needs, evaluate issues, and provide appropriate solutions.
Job Requirements:
- Proficient in reading, writing, and speaking Mandarin (required for communication with China-based clients).
- Competent in MS Office applications (Outlook, Excel, Word).
- Minimum 3 years of customer service/sales admin/sales coordination experience.
- Ability to work under pressure.
- Strong communication, presentation skills, and team-oriented mindset.