Cloud Operation Specialist

Key Responsibilities 1. Billing & Account Management - Manage the full customer account lifecycle, including activation, suspension, and closure, ensuring billing accuracy. - Coordinate with internal teams to ensure timely and accurate invoice issuance to customers and partners. - Handle billing-related inquiries, including discrepancies, credit notes, and payment follow-ups. - Assist in resolving billing disputes efficiently and professionally. 2. Customer & Partner Support - Act as the primary point of contact for operational and non-technical customer support matters. - Coordinate and follow up on post-sales service requests (e.g., contract amendments, account updates) to ensure timely resolution. - Monitor customer credit utilization and partner rebate execution. - Ensure accurate calculation and timely application of incentive and discount policies. 3. Operational Execution - Maintain accurate records of operational activities, billing history, and policy applications. - Collaborate with cross-functional teams (Sales, Finance, Technical Support) to streamline order-to-cash processes. - Support billing verification and operational tracking through basic data compilation and reporting in Excel. Requirements Qualifications & Requirements - Bachelor’s Degree in Information Technology, Business, or a related field (CGPA 3.5 and above). - 1–3 years of experience in operations or data handling. - Hands-on operational experience with Alibaba Cloud is mandatory. - Experience with other Chinese cloud platforms such as Tencent Cloud, Huawei Cloud, or Volcano Engine is an added advantage. - Proficient in Microsoft Excel or equivalent data tools, with the ability to produce clear operational reports and summaries. - Strong problem-solving skills and customer service orientation. - Ability to multitask and perform under pressure in a fast-paced environment. - Detail-oriented, proactive team player with strong execution and communication skills. - Fluency in both Mandarin Chinese and English (spoken and written) is mandatory to support regional clients.