Concierge Assistant

Working Hours: • 5 days per week • From 9.00am to 9.00pm (2 hours break) • Overtime pay will be included • Off days on weekdays Salary Range: • RM 2,000 to RM 2,500 (Basic + Overtime + KPI Allowance) Job Scope: The Concierge / Bellboy is responsible for delivering warm, professional hospitality support to guests staying at the company’s managed short-term rental and serviced apartment properties. This role ensures smooth guest arrival, check-in, and departure experiences while maintaining a welcoming and well-presented environment at all times. Key Responsibilities: • Greet and welcome guests upon arrival at the property with a friendly and professional manner. • Assist with carrying, loading, and unloading guest luggage during check-in and check-out. • Escort guests to their units, provide a brief orientation of room features, amenities, and safety instructions. • Assist with VIP guest arrivals — including luggage handling, parking coordination, and special requests. • Support guest parking arrangements, especially for VIP or long-stay guests. • Handle luggage storage or early/late arrival arrangements as required. • Ensure the lobby, driveway, and public areas are neat, organized, and guest-ready at all times. • Assist guests with transportation bookings (Grab, airport transfer, car rental, etc.) and local area information. • Deliver guest items, packages, or amenities upon request. • Coordinate with the Front Office and Housekeeping team to ensure smooth guest movement and service flow. • Report any maintenance, safety, or guest-related issues promptly to the Duty Manager or Guest Service team. • Uphold company hospitality standards, grooming, and service etiquette at all times. Requirements: • Pleasant personality with a strong sense of guest service and professionalism. • Physically fit to handle luggage and perform light physical tasks. • Basic communication skills in English and Malay (Mandarin or other languages are an advantage). • Able to work on a shift basis, including weekends and public holidays. • Previous experience in hotel, serviced apartment, or hospitality environment preferred.