F&B Operation Manager
Job Summary
The F&B Operation Manager oversees daily food court operations, ensuring high service standards and customer satisfaction. The role involves managing budgets, maximizing profitability, and achieving sales targets while leading and developing the F&B team. Additionally, the manager acts as a primary point of contact for tenants, ensuring regulatory compliance and operational efficiency.
Responsibilities
- Manage daily food court operations and workflow
- Oversee budgets, profitability, and sales targets
- Lead, recruit, and mentor F&B staff
- Maintain tenant relationships and resolve concerns
- Ensure health, safety, and hygiene compliance
Required Skills
- 5+ years in F&B management
- Strong leadership and analytical skills
- Proficient in English and Malay (Mandarin is a plus)
- Knowledge of food safety and cost management
- Available for shift work
Job Details
Responsibilities:
- Manage day-to-day shopping mall’s food court operations, ensuring the quality, standards, and meeting customers’ expectations.
- Implement best practices to optimize workflow, minimize wait times, and enhance the overall customer experience.
- Plan and work to budgets, maximize profits, and achieve sales targets set by the Management.
- Lead F&B team by attracting, recruiting, training, creating work schedules, and appraising talented personnel.
- Provide guidance and coaching to ensure consistent performance and growth within the team.
- Mentor and motivate a team of supervisors and staff, fostering a positive work culture and exceptional service delivery.
- Review sales vs target and staff performance.
- Establish and maintain positive and productive relationships with food court tenants/vendors.
- Address tenant concerns and facilitate communication between tenants and management.
- Ensure the food court complies with all health and safety regulations and food handling guidelines.
- Handle customer complaints and resolve issues in a timely manner.
- Ensure site maintenance and correct stocking for maximum efficiency.
- Handle disciplinary issues, conducting annual reviews and confirmation of staff.
- Constantly review and suggest improvements to management regarding operations and procedures.
- Report to management on sales results and productivity.
Requirements:
- Candidate must possess at least Bachelor's Degree/Post Graduate Diploma in Marketing or equivalent.
- Required language(s): English, Malay, Mandarin (an added advantage).
- At least 5 Year(s) of working experience in the related field.
- Preferably Manager specialized in Food/Beverage/Restaurant Service or equivalent.
- Must possess own transport.
- Strong leadership skills and the ability to lead and inspire a diverse team.
- Strong analytical and problem-solving skills.
- Excellent communication, interpersonal, and negotiation skills.
- Positive working attitude and willingness to take up responsibilities.
- Familiarity with food safety regulations, health standards, and hygiene practices.
- In-depth knowledge of restaurant/food court operations and quality standards.
- Knowledge in cost management is an added advantage.
- Must be able to work shifts (morning or noon shifts).
- Reporting to Director/General Manager.