Retail Supervisor
Job Summary
Samudera Tackles is seeking a Retail Supervisor to oversee daily store operations, manage and motivate retail staff, and drive sales targets. The ideal candidate will have at least 2 years of retail experience, strong leadership skills, and an interest in fishing or sporting goods. Responsibilities include inventory management, customer service excellence, and executing in-store promotions.
Responsibilities
- Oversee daily store operations and customer service
- Supervise, guide, and motivate retail staff
- Drive daily sales and manage inventory
- Support in-store promotions and marketing campaigns
Required Skills
- Minimum SPM or equivalent
- At least 2 years of retail or sales experience
- Good understanding of retail operations and inventory management
- Strong communication and leadership skills
Job Details
Responsibilities
Store Operations & Customer Service
- Oversee daily store operations and ensure smooth running of the retail outlet.
- Lead by example in serving customers and providing knowledgeable product recommendations.
- Handle customer enquiries, feedback, and complaints professionally.
- Ensure the store is clean, organised, and well-presented at all times.
Team Management
- Supervise, guide, and motivate retail staff to achieve sales and service standards.
- Manage staff schedules, attendance, and daily task allocation.
- Train staff on product knowledge, customer service, and store procedures.
- Monitor staff performance and provide coaching where needed.
Sales & Inventory
- Drive daily sales and work towards store sales targets.
- Monitor product performance and identify opportunities to improve sales.
- Manage stock receiving, replenishment, stock counts, and inventory accuracy.
- Ensure products are properly priced, displayed, and promoted.
- Minimise stock discrepancies, damages, and losses.
Marketing & Promotions
- Support in-store promotions, product launches, and marketing campaigns.
- Coordinate with the marketing team to execute promotions and content activities.
- Provide customer and market feedback to improve product and marketing strategies.
Requirements
Qualifications & Experience
- Minimum SPM or equivalent; Diploma or higher is an advantage.
- At least 2 years of retail, sales, or customer service experience.
- Previous supervisory experience is preferred.
- Experience in fishing tackle, sporting goods, outdoor retail, or a similar industry is an advantage.
Hard Skills & Knowledge
- Good understanding of retail operations, sales, and inventory management.
- Comfortable using POS systems, spreadsheets, and messaging platforms.
- Good product knowledge or strong interest in fishing and fishing tackle is highly preferred.
Soft Skills & Qualities
- Strong communication and customer service skills.
- Responsible, proactive, and able to work independently.
- Confident in leading and motivating a small team.
- Good problem-solving and decision-making skills.
- Able to work weekends and public holidays according to the store schedule.