Front Office Intern

Job Description: We're looking for YOU to embody our core value: Be Kind to Strangers. We’re looking for vibrant individuals to join our team and ensure our guests are being well-taken care of. If you love connecting and making other people’s day better, we want to meet you! Here's what you can expect to learn and execute, during your internship period: - To learn, be guided and be taught of Front Office operations. - To undertake front of house duties, including greeting and attending to the needs of guests, to ensure a superb customer service experience. - To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality guest experience. - To deal with guest requests to ensure a comfortable and pleasant stay. - To assist in dealing with guests inquiries or complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible. - To be responsible for accurate and efficient accounts and guest billing processes. - To ensure keeping the hotel reception area clean and tidy at all times. - To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area. - To administer all routes of reservations to ensure that room bookings are made and recorded accurately. - To ensure that all reservations and cancellations are processed efficiently and accurately. - To keep up to date with room prices, happenings, events and special offers in and around the hotel to provide accurate information to guests. - To ensure consistent resourceful behaviour aligned with the company’s values. Requirements: As an intern, we are well aware that you have limited experience and skills. But we do expect that you bring your best characteristics: - Proficiency in Bahasa Malaysia and English is a must. Fluency in other languages is an added bonus. - Strong Communication Skills - greet customers in cheerful and welcoming manners, start a chat and engage with customers. - Pleasant display of non-verbal gestures - your smile, your open body language, your engaging facial expression. - Social awareness and interpersonal skills - ask the right questions and listen to understand. - Coordination with other team members and collaboration skills. - Skills of managing unpleasant conversations, diffusing upset or uncomfortable guests. - Open to learn, implement your learnings and ask questions.