Insurance Assistant

Role Focus: Insurance Administration & Operations Support Ownership 1 – Insurance Case Management - Process new, renewal, and used car insurance cases, as well as other requests from Sales Advisors (SAs) and customers, ensuring accuracy and timely completion. - Handle endorsement requests and ensure all policy updates are properly documented and processed. - Update and maintain assigned operational reports, ensuring data accuracy, completeness, and reliability. Ownership 2 – Operational Support & Coordination - Support daily operations for both motor and non-motor insurance tasks. - Assist in covering the responsibilities of teammates during leave or medical absence to ensure smooth workflow continuity. - Perform ad hoc duties assigned by the Head of Department and ensure timely follow-up and completion. Key Responsibilities & Expectations - Execute insurance administrative tasks accurately, efficiently, and with strong attention to detail. - Maintain organized documentation and proper record keeping for easy reference and handover. - Coordinate effectively with internal departments, Sales Advisors (SAs), insurers, and customers in accordance with SOPs. - Support departmental initiatives and maintain operational and service standards. Requirements - Minimum SPM, Diploma, or equivalent qualification. - Fresh graduates are encouraged to apply. - Experience in insurance administration, automotive industry, or operations support is an added advantage. - Basic knowledge of motor insurance processes and documentation is preferred. - Proficient in Microsoft Office and Google Workspace. - Able to work in a fast-paced environment and handle multiple tasks. Skills & Competencies - Good attention to detail and accuracy. - Good communication and coordination skills. - Responsible and able to work independently. - Good time management and follow-up skills. - Team player with a positive working attitude.