Assistant Manager Service Commercial
Job Summary
Enviroterm Sdn Bhd is seeking an Assistant Manager for Service Commercial to oversee post-sales service activities, manage customer relations and subscriptions, and lead team operations. The role requires a degree in Business Administration with 2 to 4 years of relevant experience in service commercial or post-sales operations. Responsibilities include handling service operations, resolving customer issues, collaborating with cross-functional teams, and supporting team leadership.
Responsibilities
- Oversee post-sales service activities and daily operations
- Manage customer inquiries, escalations, and subscription lifecycles
- Supervise team members, monitor performance, and prepare operational reports
Required Skills
- Degree in Business Administration or related field
- 2 to 4 years of experience in service commercial or post-sales operations
- Proficiency in MS Office and basic reporting
- Strong communication and cross-functional coordination skills
Job Details
Responsibilities:
Service Operations
- You will oversee post-sales service activities, monitor daily operations, and ensure timely resolution of service issues.
- You will maintain accurate equipment records, conduct audits, and track scheduled maintenance plans.
- You will identify process gaps, propose practical improvements, and support implementation with the team.
Customer & Stakeholder Management
- You will be the main contact for customer inquiries, escalations, and complaints, ensuring clear and prompt responses.
- You will manage the subscription lifecycle for new accounts, renewals, and terminations while coordinating with invoicing and Finance.
- You will collaborate closely with Lab, Sales, Technical Support, and Finance to keep operations aligned and escalate issues when needed.
Team Leadership & Reporting
- You will guide and supervise team members, monitor performance and compliance, and support development where needed.
- You will prepare service contracts, assist with billing tasks, and compile operational and KPI reports.
- You will act as deputy to the Manager and take ownership of day-to-day decisions when required.
Requirements:
Qualifications & Experience
- Hold a minimum degree in Business Administration or a related field.
- Have 2 to 4 years of experience in service commercial or similar post-sales/service operations roles.
- You are computer literate in MS Office and comfortable preparing basic reports and service documentation.
- Experience handling service contracts, renewals, subscription administration, and coordinating invoicing.
- Communicate clearly in writing and verbally, and can coordinate across departments, branch offices, and external vendors.
- Manage time well, prioritise tasks, and meet deadlines in a fast-paced, high-pressure environment.