VP Personal Banking Head

Responsibilities: - Lead, coach, and develop the sales team to achieve business targets. - Set clear performance expectations and conduct regular performance reviews and coaching sessions. - Build a high-performing, customer-centric sales culture focused on accountability and continuous improvement. - Identify training needs and support capability building across sales, service, and customer engagement. - Deepen existing customer relationships through needs-based conversations and proactive engagement. - Ensure high-quality customer experience across all sales and service touchpoints. - Facilitate effective referrals to licensed wealth and investment specialists as appropriate. - Minimize customer attrition through strong relationship management and service recovery. - Ensure all sales and service activities adhere to regulatory, compliance, and internal control requirements. - Manage operational risks and minimize losses through proper oversight and controls. - Act as a role model for ethical sales behaviors and compliance standards within the team. - Work closely with branch management, licensed wealth partners, and other Business teams to deliver integrated solutions. - Support cross-functional collaboration with consumer lending, small business banking, and other related business areas. Requirements: - Bachelor’s degree in Business, Finance, or related field. - Minimum 5 years of experience in retail banking or financial services, with at least 2 years in a leadership role. - Proven track record in sales management and team development. - Strong interpersonal, coaching, and communication skills. - Ability to lead through influence and drive results in a fast-paced environment. - Familiarity with banking systems, digital platforms, and customer engagement tools.