J1 Hospitality Intern
Job Summary
This is a comprehensive J-1 internship program at the AC Hotel Arlington National Landing. The trainee will rotate through key departments including Guest Services, Outlet Service, and Guest Service Supervision. The program aims to provide hands-on experience in luxury hotel operations and professional development.
Responsibilities
- Manage front desk operations and guest check-in/out
- Provide fine dining and banqueting service in various outlets
- Oversee team performance and service standards as a supervisor
- Handle guest concerns and ensure high satisfaction levels
Required Skills
- Hospitality degree (min 2 years)
- Luxury hotel industry experience
- POS and PMS software proficiency
- Guest service and up-selling techniques
- Team leadership and training abilities
Job Details
Training Plan:
1. Orientation (0,5 month):
- Learn company culture, business strategies, and local community integration.
- Receive training on payroll schedules and tax withholding.
- Acquire knowledge of company computer systems and internal software.
2. Guest Service Agent (5,5 months):
- Master front desk computer systems, check-in/out procedures.
- Manage cashier responsibilities, daily receipts, and reporting.
- Handle group arrivals, room assignments, and inventory controls.
- Execute room up-selling and resolve guest concerns effectively.
3. Outlet Server (3 months):
- Develop fine dining and banqueting service techniques.
- Operate POS systems to record and track orders.
- Manage guest checks, payment processing, and event setup standards (BEO).
- Implement up-selling techniques and ensure customer satisfaction.
4. Guest Service Supervisor (3 months):
- Oversee daily team operations and ensure adherence to brand standards.
- Manage guest interactions and handle high-level requests.
- Provide feedback and training to team members.
- Analyze occupancy patterns and service logs to optimize department coverage.
Requirements:
- A hospitality degree from a post-secondary academic education with a minimum 2-year full-time course, approved by the Ministry of Education.
- Recent relevant work experience in the (ultra) luxury hotel industry.