Internship J1 Rooms Division
Job Summary
This is a comprehensive J-1 internship program at Salamander Washington D.C. focused on the Rooms Division. The role covers various aspects of hotel operations including front desk, guest experience, and housekeeping coordination. Participants will gain practical training in luxury hospitality standards over a structured period.
Responsibilities
- Manage front desk operations and guest transactions
- Provide personalized guest experience services
- Coordinate housekeeping department daily tasks
- Monitor room inventory and status reporting
Required Skills
- Hospitality degree (min 2 years)
- Luxury hotel experience
- Guest service expertise
- Operational management
Job Details
Training Plan:
Orientation (0,5 month): Learn company culture, business strategies, payroll procedures, and local community integration.
Guest Service Agent (5 months): Learn front desk computer systems, check-in/out procedures, cashiering, group arrival management, room assignment, and guest concern resolution.
Guest Experience Curator (4,5 months): Provide personalized guest experiences, coordinate arrivals, manage room inventories, handle billing adjustments, and oversee registration for groups.
Housekeeping Coordinator (2 months): Coordinate and supervise daily housekeeping operations, communicate with the Front Desk regarding VIP/group arrivals, and monitor room status to ensure luxury standards are met.
Requirements:
Hospitality degree from a post-secondary academic education with a minimum 2-year full-time course, approved by the Ministry of Education. Recent relevant work experience in the (ultra) luxury hotel industry.