Front Desk Cashier
Job Summary
The Front Desk / Cashier will welcome and assist customers, manage bookings, and handle payments using the POS system. Responsibilities also include coordinating with therapists, addressing customer feedback, and maintaining a clean reception area. Candidates should have good communication skills and be willing to work shifts, weekends, and public holidays.
Responsibilities
- Welcome and assist customers professionally
- Handle bookings, appointments, and enquiries
- Manage cashier/POS system and process payments
- Coordinate with therapists and manage schedules
- Maintain a clean and organised front desk
Required Skills
- Previous experience in customer service or cashiering
- Good communication skills in English and Mandarin
- Ability to use POS/cashier systems
- Honest, responsible, and attentive to detail
- Willingness to work shifts, weekends, and public holidays
Job Details
Welcome and assist customers professionally and courteously. Handle customer bookings, appointments, walk-ins, and enquiries. Explain spa services, prices, packages, and promotions. Manage cashier/POS system and handle cash, card, and e-wallet payments. Issue receipts and maintain accurate daily sales and payment records. Coordinate with therapists and manage customer service schedules. Handle customer feedback and assist with basic customer enquiries. Maintain a clean and organised front desk area. Perform other duties assigned by the management.
Requirements
Previous experience in cashier, front desk, receptionist, customer service, or spa/hospitality industry is an advantage. Good communication and customer service skills. Able to communicate in English and Mandarin; knowledge of Bahasa Malaysia is an advantage. Ability to use POS/cashier systems. Honest, responsible, punctual, and attentive to detail. Able to handle cash and financial transactions accurately. Friendly, polite, and professional when dealing with customers. Able to work independently and as part of a team. Willing to work shifts, weekends, and public holidays when required. Fresh graduates are welcome to apply.