Student Operations Intern

Student Experience & Operations Intern Location: Damansara Perdana, Petaling Jaya, Selangor Internship Details - Employment Type: Full-time Internship - Internship Duration: 3–12 months (depending on your university requirements and availability) - Working Days: Wednesday – Sunday - Working Hours: 8:00am – 4:30pm - Allowance: RM900 – RM1,800 per month (depending on internship duration, commitment and scope of responsibilities) As a Student Experience & Operations Intern, you'll gain hands-on experience in customer service, front desk operations, event coordination and business operations while supporting professional training courses and workshops. This internship is ideal for students who enjoy interacting with people, staying organised, solving problems and learning how a training centre operates behind the scenes. What You'll Be Doing Student Experience & Front Desk - Welcome students and visitors with a friendly and professional attitude. - Assist students with registration, check-in and general enquiries. - Answer phone calls, WhatsApp messages and walk-in enquiries. - Process course registrations and payments. - Help create a positive and welcoming learning experience for every student. Course & Event Operations - Prepare classrooms before courses and workshops. - Set up learning materials and refreshments when required. - Take attendance and assist with student registration. - Support educators during training sessions. - Help ensure courses and events run smoothly. Customer Service & Administration - Follow up with students regarding upcoming courses and important reminders. - Update student records and attendance. - Assist with documentation and general administrative tasks. - Support the daily operations of the training centre. Projects & Learning Opportunities Depending on your interests and performance, you'll also have opportunities to: - Assist with event coordination and logistics. - Take photos and videos during courses. - Support social media and marketing activities. - Help improve SOPs and operational workflows. - Learn to use AI productivity tools (e.g. ChatGPT) to improve efficiency. - Assist with special projects across different departments. What You'll Learn During your internship, you'll gain practical experience in: - Customer Service - Front Desk Operations - Business Operations - Event & Course Coordination - Administrative Management - Professional Communication - Problem Solving - Team Collaboration - Process Improvement - AI Productivity Tools Eligibility - Currently pursuing a Diploma or Bachelor's Degree and required to complete an industrial training/internship programme as part of your university or college curriculum. - Able to commit to a full-time, on-site internship for a minimum of 3 months (up to 12 months). - Available to work Wednesday – Sunday, 8:00am – 4:30pm. Who We're Looking For We're looking for someone who is: - Friendly, approachable and enjoys helping people. - Positive, responsible and willing to learn. - Organised with good attention to detail. - Comfortable multitasking in a fast-paced environment. - A good communicator in English and Bahasa Malaysia (Mandarin is an advantage). - Familiar with Microsoft Office or Google Workspace. - Able to work independently and as part of a team. Preferred Background Students currently pursuing or recently completed a Diploma or Bachelor's Degree in areas such as: - Business Administration - Management - Hospitality - Event Management - Customer Service - Marketing - Human Resource - Communication - Sports Management - Tourism - Any related discipline