Logistics Operations Specialist

Job Responsibilities: - Manage the full-cycle import/export operations, including space booking, B/L verification, customs document preparation, and system data entry, ensuring zero errors at every step. - Precisely track shipment status in line with the client's time-critical delivery requirements. - Coordinate with the domestic pickup & delivery team and local dispatchers to ensure customs clearance and final delivery within the committed lead time. - Handle daily ad-hoc issues such as flight delays, customs holds, and delivery exceptions. - Immediately initiate backup plans and synchronize information with superiors and the China Operations Center. - Maintain close communication with local customs brokers, airline ground handlers, and trucking companies to build stable supplier relationships and ensure consistent space and capacity. - Prepare and submit daily operational reports, documenting the on-time performance of each shipment and analyzing exception cases. Requirements: - Diploma or above; major in Logistics Management, International Trade, or a related field is preferred. - At least 1 year of experience in international freight forwarding or cross-border logistics operations. - Familiarity with Malaysian import/export and transshipment procedures is a strong plus. - Proficient in Microsoft Office; experience with logistics operation systems is preferred. - Good communication skills in both English and Mandarin are essential for seamless coordination with the HQ team in China. - Strong sense of responsibility, acute time-management awareness, ability to work under high pressure in a fast-paced environment, and excellent problem-solving skills.