IT Technician

Responsibilities Onsite Support & Maintenance - Provide day-to-day technical support for desktops, laptops, printers and peripheral devices at client sites and in-house. - Diagnose hardware faults and perform repairs or coordinate with vendors for warranty service. - Install and configure operating systems, device drivers and user applications to company standards. - Perform preventive maintenance and routine health checks to reduce repeat incidents. Network & Infrastructure - Set up network devices including switches, routers and access points, and verify connectivity and basic security settings. - Assist with cabling, rack organisation and basic server tasks during deployments and upgrades. Requirements Qualifications & Experience - Diploma or certificate in Computer Science, Information Technology or a related field, or equivalent hands-on experience. - Approximately 2 years of practical IT support experience in a hardware or infrastructure role. - Comfortable travelling to client sites and working in customer environments as required. - Valid driving licence + posses own motorbike is mandatory. - Good discipline and working atittude. Hard Skills & Knowledge - Strong trobleshooting skills for hardware - computers and notebook. - Strong troubleshooting skills for Windows and basic Linux desktop environments and common office applications. - Knowledge of Active Directory, Office 365 account setup and basic group policy tasks. - Familiarity with networking configuration. - Experience with ticketing systems, backup procedures and basic server or NAS administration. Soft Skills & Qualities - Clear communicator who explains technical issues in plain language to users and stakeholders. - Organised and detail oriented, able to maintain asset records and documentation consistently. - Customer-service focused with patience and a positive attitude when handling incidents. - Quick learner who adapts to new tools and follows procedures while suggesting sensible improvements.