Gift Shop Retail Promoter

Responsibilities Sales & Customer Engagement - Drive daily retail sales by greeting customers, assessing needs, and recommending suitable gifts. - Apply closing skills and upselling where it fits, while keeping the customer comfortable and informed. - Provide friendly follow-up care by answering queries and offering simple after-sales help to encourage return visits. Visual Merchandising & Presentation - Design and refresh displays with attention to color matching and product pairings to improve visibility. - Create gift-ready bundles and wrapping that simplify choices and improve conversion. - Keep the sales floor tidy and stocked, ensuring front-of-store presentation stays inviting. Promotions & Operations - Execute promotion plans on the shop floor, including signage setup and timed offers to boost footfall. - Operate POS, handle cash accurately, and process returns and exchanges following store guidelines. - Record daily sales and promotion performance and share straightforward insights with the supervisor. - Support stock receiving, basic counts, and shelf replenishment to maintain product availability. Requirements Qualifications & Experience - Minimum 2 years of experience in retail sales, in-store promotion, or other customer-facing roles. - Secondary school completion is required; a certificate in retail or customer service is a plus. - Prior experience in a gift shop, lifestyle store, or similar retail environment in Malaysia is preferred. - Willingness to work retail hours, including weekends and public holidays, and to travel between store locations if needed. Hard Skills & Knowledge - Proven skills in gift wrapping, product promotion, promotion execution, and in-store presentation. - Familiarity with retail operations such as POS use, cash handling, basic inventory tools, and simple spreadsheets. - Comfortable with color matching and arranging merchandise to highlight best sellers and seasonal themes. - Ability to produce short daily sales notes and basic promotion reports for store review. Soft Skills & Qualities - Great communication and customer service skills, able to build rapport quickly with diverse shoppers. - Strong attention to detail and pride in neat, thoughtful displays and accurate transactions. - Reliable, punctual, and open to feedback with a collaborative approach to working in a small team. - Positive sales attitude, patient with customers, and motivated to meet store targets through practical actions.