Cashier & Ticketing
Job Summary
Kuala Lumpur Durian Experience is looking for a Full-Time Cashier / Ticketing Cashier to work near Suria KLCC. The role involves operating the POS system, handling cash transactions, providing friendly customer service, and maintaining counter cleanliness. Training is provided, making it suitable for fresh graduates and those with no prior experience.
Responsibilities
- Operate cash register, POS, and ticketing systems
- Handle cash, process payments, and ensure transaction accuracy
- Provide friendly customer service and handle basic enquiries
- Maintain counter cleanliness and submit daily reports
Required Skills
- Basic communication skills in BM/English (Mandarin is a plus)
- Responsible and detail-oriented
- Able to work shifts, weekends, and public holidays
- No experience required (training provided)
Job Details
Start Date: Immediate hiring
Full-Time Cashier
Employment Type: Contract (6 months, renewable) / Full-time / Permanent
Working Hours: 10:30 AM – 7:30 PM (1-hour break)
Working Days: 6 days/week (off day on rotation)
Key Responsibilities
1. Payment & Cashier Operation
- Operate the cash register, POS system, or ticketing system according to company procedures.
- Receive payments from customers through cash, card, e-wallet, or other approved payment methods.
- Issue receipts, invoices, tickets, or payment records accurately.
- Return correct change and ensure all transactions are processed properly.
2. Cash Handling & Transaction Accuracy
- Count cash, check payment records, and ensure daily transactions are accurate.
- Follow company procedures for cash drawer handling, cashier opening, cashier closing, and handover.
- Report any cash shortage, overage, payment error, or suspicious transaction to the supervisor immediately.
- Support theft prevention and ensure cash, receipts, and payment records are properly secured.
3. Customer Service & Enquiry Support
- Greet customers politely and provide friendly counter service.
- Assist customers with basic enquiries related to products, tickets, prices, promotions, directions, or services.
- Direct customers to the correct area, merchandise, or person in charge when needed.
- Handle simple customer issues professionally and escalate difficult cases to the supervisor.
4. Refund, Exchange & Sales Support
- Process refunds, exchanges, reservations, or special arrangements only according to company approval procedures.
- Provide customers with price information, promotion details, and basic product or service explanation.
- Support loyalty schemes, gift packaging, price tags, or promotional activities when required.
- Assist in packing purchases or preparing customer orders when needed.
5. Counter Cleanliness & Daily Reporting
- Maintain cleanliness and organization of the cashier counter, checkout area, and nearby display area.
- Prepare and submit daily transaction records, cashier closing reports, receipts, and related documents.
- Ensure price tags, counter materials, bags, receipt rolls, and payment tools are available.
- Follow company service standards, safety rules, and daily operation procedures.
Requirements
- Basic communication skills (BM/English, Mandarin is a plus)
- Responsible and detail-oriented
- Able to work shifts, weekends & public holidays
- No experience required (training provided)
Benefits
- Overtime pay (if applicable)
- Allowances (meal / transport / attendance – where applicable)
- Employee discounts
- Free parking
- Health insurance
- Meal allowance
- Opportunities for promotion
- Professional development