Contact Centre Executive

About the Role We are hiring a Customer Service Executive to support customers with general and digital banking enquiries. If you enjoy helping people, have good communication skills, and are looking to start or grow your career in the banking industry, this opportunity is for you! Training will be provided, and fresh graduates are welcome to apply. Key Responsibilities - Handle customer enquiries through phone calls, live chat, and email. - Assist customers with online banking, mobile banking, and digital banking services. - Provide accurate information and resolve customer complaints professionally. - Update customer records and document interactions in the CRM system. - Achieve monthly Key Performance Indicators (KPIs). - Work with internal teams to enhance customer experience. Working Schedule - 8-hour rotational shifts: 7:00 AM – 4:00 PM, 9:00 AM – 6:00 PM, 1:00 PM – 10:00 PM (last shift for female employees), 10:00 PM – 7:00 AM - Two rotational off days per week, based on the duty roster. Salary & Benefits - Basic salary: RM2,500 per month - Allowance: RM300 per month - Overtime pay - Training provided - Contract renewal based on performance Requirements - Bachelor's degree in Business Administration, Business Studies, Muamalat, Banking, or a related field (mandatory). - Available immediately - Good communication skills and computer literacy. - Willing to work on a 24/7 rotational shift schedule, including weekends and public holidays. - Able to commit to a 6-month contract, renewable based on performance. - Malaysian citizens only. - Fresh graduates are encouraged to apply; training will be provided. - Previous banking or call centre experience is an added advantage.