Sales Admin & Receptionist
Job Summary
The Sales Admin & Receptionist manages front desk operations and provides excellent customer service. The role involves supporting sales activities, handling client inquiries, and promoting Pilates packages. Additionally, you will handle administrative tasks, maintain booking systems, and ensure smooth daily studio operations.
Responsibilities
- Manage front desk and client check-ins
- Promote classes and achieve sales targets
- Handle bookings and customer inquiries
- Maintain studio operations and records
Required Skills
- Proficiency in English and Bahasa Malaysia
- Customer service and sales experience
- Basic computer literacy (MS Office)
- Strong multitasking and organizational skills
Job Details
Front Desk & Customer Service
- Welcome and assist clients in a friendly and professional manner
- Handle walk-in inquiries about classes, packages, and studio services
- Manage client check-ins and class registrations
- Respond to calls, WhatsApp, Instagram, and email inquiries
- Provide accurate information about schedules, promotions, and packages
Sales Support
- Promote Pilates classes, packages, and promotions to clients
- Follow up with leads and trial class customers
- Assist clients with package purchases and renewals
- Achieve monthly sales targets set by management
- Maintain good relationships with existing clients to encourage retention
Administrative Duties
- Manage booking systems and update class schedules
- Record daily sales and client attendance
- Maintain and update customer database
- Prepare daily reports for management
- Assist with membership tracking and package validity
Studio Operations
- Ensure reception area is clean and organized
- Prepare class attendance sheets before sessions
- Coordinate with instructors regarding class attendance
- Assist with studio opening and closing procedures
- Ensure clients follow studio rules and policies
Requirements
- Minimum SPM / Diploma in Business, Administration, Marketing, or related field
- 1–2 years experience in sales, customer service, or receptionist role (fitness/wellness industry preferred)
- Good communication skills in English and Bahasa Malaysia (Mandarin is a plus)
- Friendly, presentable, and customer-oriented personality
- Basic computer skills (Microsoft Office, booking systems, WhatsApp Business)
- Able to work weekends and public holidays when required
- Strong organizational and multitasking skills
- Only open for Female