Hearing Care Professional
Job Summary
The Hearing Care Professional is responsible for providing hearing healthcare support services, assisting clients with hearing aid selection, fitting, counselling, and aftercare. This role serves as the first point of contact for clients and ensures high standards of customer care under clinical guidance. Diploma graduates are encouraged to apply and will undergo structured in-house training.
Responsibilities
- Provide patient care and basic hearing screenings
- Assist audiologists with clinical procedures and equipment maintenance
- Drive sales and manage customer service operations
- Handle administrative tasks and inventory management
Required Skills
- Diploma in Healthcare, Science, Business, or related fields
- Strong customer service and interpersonal skills
- Willingness to undergo structured internal training
- Ability to work effectively in a clinical support environment
Job Details
Responsibilities
Patient Care
- Welcome and register clients attending hearing consultations.
- Conduct hearing screenings and basic hearing assessments according to company protocols.
- Assist clients in understanding hearing health and available hearing solutions.
- Recommend suitable hearing aid options based on assessment outcomes and clinical guidelines established by the supervising audiologist.
Clinical Support
- Assist Audiologists during diagnostic hearing assessments and specialised procedures when required.
- Prepare clinical equipment and ensure testing rooms are ready for patient appointments.
- Maintain accurate patient documentation and clinical records.
- Ensure all equipment is properly maintained and calibrated according to company procedures.
- Perform hearing aid programming and fine-tuning using manufacturer software after completing internal competency training.
Sales & Service
- Build long-term relationships with clients through excellent customer service.
- Achieve individual and centre sales objectives ethically and professionally.
- Promote hearing healthcare awareness and rehabilitation services.
- Manage hearing aid orders, accessories, warranties, and service requests.
Administration
- Schedule appointments and manage patient follow-up activities.
- Maintain inventory of hearing aids, accessories, batteries, and consumables.
- Ensure compliance with company policies, quality standards, and applicable regulatory requirements.
- Prepare reports as required by management.
Professional Development
- Complete all required internal certification and competency programmes.
- Attend product training, workshops, and continuous professional development sessions.
- Stay updated with hearing aid technologies and best practices in hearing care.
Qualifications
Education
- Diploma in any of the following or related disciplines: Healthcare, Medical Sciences, Allied Health, Nursing, Biomedical Science, Psychology, Customer Service, or Business (with strong interest in healthcare).
- Fresh graduates are encouraged to apply.
Experience
- Prior customer service, healthcare, retail, or medical device experience is an advantage but not required.
- Full training will be provided.