Guest Support Executive
Job Summary
The Stay Hub Living Sdn Bhd is seeking a Guest Support Executive to manage guest relations, reservations, and daily homestay operations. The ideal candidate is passionate about hospitality, possesses strong communication skills, and is comfortable working in a fast-paced, shift-based environment. You will be responsible for ensuring seamless guest experiences and maintaining high service standards.
Responsibilities
- Act as the first point of contact for guests via phone, email, and messaging
- Handle reservations, inquiries, and guest requests efficiently
- Support daily homestay operations including check-ins and check-outs
- Resolve guest feedback and issues to ensure high satisfaction
- Ensure all company SOPs and service standards are followed
Required Skills
- Proficient in English (spoken & written)
- Strong communication and problem-solving skills
- Experience in hospitality or customer service
- Comfortable working shifts, weekends, and public holidays
- Detail-oriented and reliable with a guest-centric attitude
Job Details
Your Key Responsibilities: Act as the first point of contact for guests via phone, email, and messaging platforms. Handle reservations, inquiries, and guest requests accurately and efficiently. Support daily homestay operations, ensuring smooth check-ins and check-outs. Take ownership of guest feedback and issue resolution to ensure high satisfaction. Ensure all company SOPs, policies, and service standards are followed. Collaborate closely with operations and management teams to improve processes. Assist in new initiatives and projects as the company grows. Follow up on tasks proactively and stay organised. Provide additional support during peak periods or urgent situations.
Requirements: Proficient in English (spoken & written); Bahasa Malaysia and Mandarin are a plus. A strong communicator with good problem-solving skills and leadership potential. Experienced in hospitality or customer service (fresh graduates with the right attitude are welcome). Comfortable working shifts (morning, night or midnight), weekends, and public holidays. Guest-centric and proactive, always thinking about how to improve the guest journey. Familiar with hotels, serviced residences, or homestay operations (a big advantage). Able to stay calm under pressure and handle situations professionally. Detail-oriented and reliable, ensuring tasks and requests are followed through. Eager to learn, grow, and progress with the company.