Customer Service Engineer Presales
Job Summary
This role involves executing on-site technical operations, maintenance, and documentation for Fuel Management Systems at commercial fuel stations. The engineer serves as a technical bridge to ensure system operability and client satisfaction. Responsibilities include installation, troubleshooting, and providing first-level support across various maritime and retail client sites.
Responsibilities
- Execute on-site installation and hardware wiring
- Perform Preventive and Corrective Maintenance
- Troubleshoot systems and resolve technical faults
- Create technical documentation and end-user manuals
- Provide first-level technical support to clients
Required Skills
- Diploma/Degree in IT or 2 years relevant experience
- FMS/ATG/Retail Automation knowledge
- Strong technical troubleshooting and diagnostic skills
- Valid driver's license and reliable vehicle
- Ability to work in physically demanding environments
Job Details
Key Responsibilities:
- Assist the FMS Manager in the daily execution of both technical and documentation-driven operations for assigned business accounts.
- Perform on-site installation, calibration, and hardware wiring of SMART FMS solutions under structural safety guidelines.
- Execute scheduled Preventive Maintenance (PM) and routine system health checks across maritime client hubs.
- Conduct prompt Corrective Maintenance (CM), system troubleshooting, and ad-hoc emergency fault repairs to secure strict client SLA uptimes.
- Develop and author detailed technical documentation, including PM/CM logs, site incident write-ups, and FMS end-user manuals.
- Liaise directly with ground-level client personnel to ensure effective day-to-day operations and gather technical feedback.
- Provide first-level technical support and diagnostics for software settings, local networking issues, and data logs.
- Undergo rigorous, structured training to master the technical operability, data flows, and hardware setups of the FMS solution.
- Travel extensively across Malaysia for deployment, audits, and emergency maintenance.
- Maintain clear, accurate, and consistent communication loops with clients to maintain high standards of customer retention and account trust.
- Adhere closely to maritime terminal safety compliances and complete all mandatory corporate training programs.
Key Requirements:
- Diploma or degree in IT or a related field, or 2 years of experience in a related industry.
- Ability to lift heavy equipment, stand for long hours, and perform tasks in diverse environments (port, jetty, refinery, station forecourt, server room).
- Ability to understand clients' complaints regarding Retail Automation System, FMS, ATG and provide appropriate solutions.
- Communicate clearly and effectively, both verbally and in writing, with customers and stakeholders.
- Adapt to flexible shifts, extended hours, long-distance travel, and changing work schedules based on operational needs.
- Requirement to reside or be based at customer premises for extended periods if necessary for service delivery.
- Must possess a valid driver's license and a reliable vehicle (car).
- Must possess a strong spirit of teamwork, positive attitude, good discipline, and compliance with established SOPs.