Assistant Branch Manager
Job Summary
The Assistant Branch Manager will oversee on-track operations and ensure safety standards are strictly maintained during shifts. This role involves supervising staff, managing guest experiences, and supporting management to improve operational efficiency. The position requires a proactive leader capable of handling high-pressure situations while delivering excellent service.
Responsibilities
- Oversee on-track operations and safety
- Supervise and manage shift staff
- Ensure adherence to SOPs and safety standards
- Manage guest check-in and safety briefings
- Coordinate session timings and event organization
Required Skills
- Leadership experience
- Solution-driven mindset
- Strong communication skills
- Ability to work in a team
- Proactive and responsible attitude
Job Details
Responsibilities:
- Check all safety aspects of the track and karts before starting a shift.
- Make sure that all operation and safety equipment is in place and functioning properly before starting a shift.
- Brief the staff operating under your supervision during your shift, manage them during your shift and ensure they respect SOPs and are delivering a quality work.
- Welcome guests and make sure they have a valid ticket and are within the correct time slot.
- Make sure all participants attend the safety briefing and understand all safety aspects of Karting.
- Make sure all SOPs, Evolt Karting’s rules, safety standards and any other verbal instruction received from your management is implemented at all times when on duty.
- Take all necessary action when a guest is not meeting the safety criteria or is not following the SOPs or internal venue rules.
- Always anticipate briefing and sessions preparation in order to make sure timing is respected and sessions are delivered on time.
- Decide when to stop a session if and when guests’ behaviour or any other matter is creating a potentially dangerous situation.
Requirements:
- Relevant working experiences in a Leadership position.
- Able to lead by example and take challenges with a solution driven mind-set.
- Constant willingness to learn, improve, and excel on the task at hand.
- Work well with cross-functional teams to align with overall company goals, mission, and visions for implementation and execution with positive results.
- Good Communication (energetic & friendly), Hardworking (proactive & helpful), has Integrity (honest & responsible), highly committed to the job and able to work as a Team.
- Ability to work during operating hours: Monday-Friday (3.30pm-12.30am), Saturday-Sunday/Public Holidays (11.30am-12.30am).