Retail Operations Executive

Key Responsibilities: Retail Business Growth: - Lead and motivate retail team to achieve sales targets, with high standard of performance, good teamwork, effective communication, consistent positive result, continuous improvement and excellent customer service. People Management: - Lead the retail team, fostering a culture of teamwork, collaboration, and employee morale. - Monitor and evaluate the performance of the retail team regularly to ensure consistency, and improvement of productivity and service quality. - Plan and forecast staffing needs based on sales trends, foot traffic, and operational requirements. - Lead, train, motivate and develop retails staff in promoting courtesy and improving customer service standards. Liaison with Mall Management: - Serve as a point of contact for mall management and coordinate mall-wide promotions, events, and initiatives. - Support the execution of in-mall marketing campaigns and store events to drive foot traffic and sales. Merchandising & Promotion: - Develop and execute effective merchandising & promotional strategies to enhance brand visibility, optimal product assortment, presentation, and placement. - Ensure retail team adhere to visual merchandising standards compliancy and ensure appealing product display. Inventory Management: - Monitor and analyse stock data, including sales trends, demand forecasting, and lead the team to facilitate accurate replenishment planning. Requirements: - Diploma or Bachelor’s degree in Business, Sales, Marketing, or related fields. - At least 3 years in retail operations, with proven management skills, 2+ years in managing multiple stores or equivalent responsibility. - Good communication skills and proficiency in English, Malay and Mandarin (spoken & written) to effectively communicate with diverse team. - Comfortable working with sales targets and KPIs. - Experience in lifestyle products, fashions, sportswear, bags, or consumer goods is a plus.