Customer Service Executive

Responsibilities: 1) Customer Support and Communication - Handle customer inquiries via phone, email and messaging professionally and promptly. - Maintain good relationships with existing customers and support new customers on boarding. - Follow up customer request, complaints and delivery matters. - Provide product information, quotation and order updates to customers. 2) Order Processing and Coordination - Process sales orders accurately and timely in the system. - Coordinate with production, technical, purchasing, and logistic departments to ensure smooth order fulfillment. - Monitor delivery schedule and update management and customers on shipment status. - Prepare invoices, delivery orders and related sales documents. 3) Sales & Administrative Support - Assist Sales team in preparing quotation, reports and customer documentation. - Maintain accurate customer records and filing systems. - Support Monthly sales reports and forecasting updates. - Assist in coordinating meetings and customer visits when required. 4) Complaint Handling and Problem Solving - Investigate and coordinate resolution of customer complaints and quality issues. - Work closely with internal teams to ensure corrective actions are implemented. - Ensure customer concerns are resolved professionally and efficiently. 5) Internal Coordination - Liaise with Planning, Technical and Production team to ensure deliveries priorities and order status are set. - Coordinate urgent orders and effective communication to customer. - Support continuous improvement in customer service processes.