Sales Coordinator
Job Summary
We are looking for a detail-oriented and customer-focused Sales Executive to support our sales operations across both online and offline channels. This role plays a key part in ensuring orders are processed accurately, customers are well-informed, and internal teams are aligned for smooth fulfilment. You will be responsible for coordinating documentation, liaising with internal departments, and providing administrative support to the sales team.
Responsibilities
- Process online and offline sales orders
- Coordinate customer inquiries and delivery schedules
- Prepare sales documentation (Invoices, DO, Quotations)
- Maintain sales records for auditing
- Support internal operations and finance teams
Required Skills
- 3+ years in sales administration
- Strong communication skills
- Proficiency in Microsoft Office
- Organizational and time management skills
- Experience with ERP or CRM systems
Job Details
Key Responsibilities:
● Receive, verify, and process sales orders from both online and offline channels in a timely and accurate manner.
● Coordinate closely with customers regarding: Delivery schedules, Payment processes and confirmations, Exchanges, returns, and after-sales enquiries, and General product or order-related questions.
● Liaise with internal teams, including Operations and Finance, to ensure orders are properly recorded, scheduled, and fulfilled.
● Prepare and issue sales-related documentation, including: Invoices, Delivery Orders (DO), Quotations, and Other relevant sales paperwork as required.
● Maintain accurate sales records and ensure proper documentation for audit and reporting purposes.
● Support the sales team in day-to-day administrative and coordination tasks to ensure a smooth customer experience.
Requirements:
● Diploma or Bachelor’s Degree in Business Administration, Sales, Marketing, or a related field.
● Minimum 3 years of experience in sales administration, sales support, or a similar role (fresh graduates with relevant internships may be considered).
● Strong communication skills, with the ability to interact professionally with customers and internal stakeholders.
● Comfortable handling both online and offline sales processes.
● Detail-oriented with good organisational and time management skills.
● Proficient in Microsoft Office (Excel, Word, Outlook); experience with ERP or CRM systems is an added advantage.
● Able to work independently as well as collaboratively within a team.
● Proficient in English; proficiency in Bahasa Malaysia and/or Mandarin is an advantage, depending on customer base.