Senior Client Manager

Requirements: Client Relationship Management: - Build and maintain strong, long-lasting relationships with government clients, government agencies, and GLCs. - Serve as the primary point of contact, understanding their unique needs, objectives, and challenges. - Regularly engage with clients to identify opportunities, address concerns, and ensure high levels of satisfaction. Strategic Account Planning: - Collaborate with internal teams to develop strategic account plans aligned with government clients' goals. - Identify opportunities for account growth, upselling, and cross-selling of our products and services. - Continuously monitor government policies, market trends, and industry developments to drive account development. Solution Delivery: - Work closely with internal teams to develop and deliver customized solutions that meet government clients' requirements. - Coordinate with project managers, technical experts, and other stakeholders to ensure smooth execution of projects. - Monitor service quality and address any issues or challenges that may arise during project implementation. Government Relations: - Foster positive relationships with government stakeholders, decision-makers, and influencers. - Attend government-related events, forums, and conferences to enhance our company's presence and reputation. - Keep abreast of government initiatives and policies to align our offerings with their evolving needs. Financial Management: - Manage and monitor budgets, ensuring profitability and adherence to financial targets. - Prepare and present financial reports, forecasts, and performance metrics to senior management. Contract and Agreement Management: - Lead contract negotiations, renewals, and amendments in collaboration with legal and finance teams. - Ensure contracts comply with government procurement and regulatory requirements. - Proactively address contract-related issues, ensuring smooth contract execution. Team Collaboration: - Collaborate effectively with internal teams, including sales, marketing, operations, and support, to drive client success. - Foster a culture of teamwork, open communication, and knowledge sharing. Client Reporting and Analytics: - Develop and deliver regular reports to government clients, providing insights on project performance and key metrics. - Utilize data and analytics to identify trends and make data-driven recommendations for continuous improvement. Industry knowledge and thought leadership: - Stay updated on industry trends, best practices and emerging technologies related to the commercial side of media and advertising. - Conduct regular market research and analysis to identify new opportunities, industry challenges, and potential areas for growth. - Share industry insights and expertise with the team and clients to add value and build credibility.